The custom ticket template is created using javascript object notation (.json). Custom templates can be created by sending a HTTPS POST request detailed in the swagger document here. To create a custom ticket inside Swagger, follow these steps:

Step 1: Click on the unlock icon button in the top right corner of the post request card and enter your API key.

Step 2: Enter your API key. The API key is in your profile settings in 3D Repo. Directions to find your API key can be found here.

Step 3: Enter the name of your teamspace

After entering your API key and the name of your teamspace, you are ready to start creating your custom ticket template in .json inside the request body